Privacy Policy

How We Protect and Handle Your Data
Last Updated: July 2026
This Privacy Policy describes how Pro Machix (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://promachix.com.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or warranty claims.

Order Information: Includes your name, billing address, shipping address, payment information (including credit card numbers and PayPal details), email address, and phone number.
Device Information: Includes your web browser version, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site.
Customer Support & Warranty Information: Includes photos, videos, service logs, and correspondence submitted to our support email to process heavy equipment warranties.

2. How We Use Your Personal Information

We use your personal Information to provide our services to you, which include:

Processing your payment and fulfilling your order.
Coordinating LTL (Less Than Truckload) commercial freight shipping with our third-party logistics partners to ensure your machinery arrives safely at your job site.
Providing you with invoices and/or order confirmations.
Communicating with you regarding your order, maintenance logs, or warranty claims.
Screening our orders for potential risk or fraud.

Notice Regarding AI Voice Communications

To provide immediate, accurate support to our customers across the United States, our primary support phone line (+1 (928) 222 4267) utilizes AI-assisted voice routing technology. By calling our support line, you acknowledge that your call may be answered, processed, and transcribed by an artificial intelligence agent. Call transcripts and recordings are securely stored solely for the purposes of quality assurance, order routing, and maintaining accurate records for potential warranty claims.

3. Sharing Your Personal Information

We share your Personal Information with necessary service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

E-commerce & Hosting: We use WooCommerce to power our online store, securely hosted via Hostinger. You can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/.
Payment Processors: We securely pass your billing data to our payment gateways (e.g., Stripe, PayPal) to process transactions safely. We do not store your raw credit card numbers on our servers.
Shipping Partners: We share your name, shipping address, and phone number with commercial LTL freight carriers so they can deliver your equipment and coordinate lift-gate delivery.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information. Retaining this data is necessary to validate our 3-Year Parts Warranty and verify ownership for service log requirements.

5. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Pro Machix
2649 E Mulberry St
Fort Collins, CO 80524
United States

Email: support@promachix.com

Phone: +1 (928) 222 4267