FAQ - Pro Machix

Shipping & Delivery

How much does shipping cost?

We offer Free Shipping to the lower 48 United States via heavy commercial LTL (Less Than Truckload) freight. We also include a Free Lift-Gate Service with every delivery to ensure your machine can be safely unloaded at your residence or job site. Additional freight surcharges apply for shipments to Alaska and Hawaii.

Do I need a forklift or loading dock to receive my delivery?

No. Because we include a free lift-gate service with your freight delivery, the driver will be able to lower your crated mini excavator safely to the ground.

How long will it take to receive my excavator?

Our warehouse team in Fort Collins, Colorado, works quickly to get your equipment on the road.

Handling Time: 1–3 Business Days
Transit Time (Lower 48): 7–14 Business Days
Transit Time (AK & HI): 14–21 Business Days

What should I do when my machine arrives?

Inspect the delivery before signing the Bill of Lading (BOL). If you notice minor cosmetic damage, explicitly write it on the driver’s BOL before signing, take photos, and contact us. If the machine has sustained severe structural damage, do not sign the BOL and refuse the delivery, then contact our support team immediately so we can handle the freight claim and send a replacement

Warranty & Returns

What does the 3-Year Parts Warranty cover?

Every machine comes with a 3-Year Parts Warranty fulfilled directly out of our Fort Collins warehouse. It covers manufacturing defects in major components, including internal engine parts, main hydraulic pumps, drive/swing motors, and structural weldments. It does not cover labor, standard wear items (tracks, bucket teeth, fluids), or damage resulting from operator abuse.

Is there anything I need to do to keep my warranty valid?

Yes. Routine maintenance is strictly required. To maintain the validity of your warranty, you must keep and provide a verifiable Service and Maintenance Log (documenting oil changes, greasing pins, filter replacements, etc.) when submitting a claim.

What is your return policy?

We offer a 30-day return window for completely unopened and unused items securely packed in their original crating. However, we have a strict condition for heavy machinery: Once a machine or attachment has been operated, fueled, or used, it CANNOT be returned.

Who pays for return shipping?

In the event of an elective return (e.g., ordering the wrong size or buyer’s remorse) on an unoperated machine, the buyer is strictly responsible for all return LTL freight costs back to our Colorado warehouse. Original outbound freight costs and standard restocking fees may also be deducted from your refund.

Payments & Financing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal (including PayPal Credit).

Does this equipment qualify for the Section 179 tax deduction?

Yes. Because our mini excavators are heavy, commercial-grade equipment built for business operations, your purchase qualifies for the IRS Section 179 Tax Deduction. This allows businesses to write off up to 100% of the purchase price in the current tax year. We highly recommend consulting your CPA or tax professional to maximize your specific business deductions.

I am financing through my business bank. Can you provide an invoice?

Absolutely. If you are securing a commercial equipment loan, contact our support team. We will generate a formal Itemized Pro Forma Invoice that you can present to your lender to fast-track your funding.

General Product & Support

Are your excavators EPA-certified?

Yes. Our commercial units feature fully EPA-certified diesel engines. This ensures compliance for use on municipal job sites, federal contracts, and environmentally regulated residential projects.

Where is Pro Machix located?

Our headquarters, mechanics, and primary fulfillment warehouse are located at: 2649 E Mulberry St, Fort Collins, CO 80524, United States.

How do I contact support or file a warranty claim?

Our team is ready to assist you Monday through Friday, 8:00 AM to 5:00 PM (MST).

Sales & Support Phone: +1 (928) 222 4267 (Note: Our phone line utilizes AI-assisted voice routing to ensure you are served quickly and accurately).
Email: support@promachix.com (For warranty claims, please email your photos, serial numbers, and service logs directly to this address).

Contact Us

How can I reach customer support?

If you have a question about a specific model, need help checking out, or want an update on your order, our team is ready to help.

Email: support@promachix.com
Phone: +1 (928) 222 4267

We aim to respond to all inquiries within 24 hours during standard business days.